Return Policy

Your right to cancel as per the Consumer Contracts Regulations 2013 allows you to cancel your order within 14 days of receiving it. However, an order can only be cancelled if it has not already been posted. If your order has already been processed and is in transit, it is not eligible for cancellation. In this case, your cancellation must be actioned via the returns process once the order has arrived.

Unfortunately, we cannot offer direct exchanges for Ruby Tuesday Alnwick online purchases, please follow the returns process and place a new order at any time for a different item.

We strive to maintain very high-quality standards but if you have received RubyTuesday Alnwick items that are faulty in any way please accept our sincere apologies. We kindly ask that you contact us via the online contact form, or email us at